If you want to communicate with skype users through your Lync software. For example you get the error message
This message wasn’t sent because email@example.com doesn’t have permissions on your organization’s network, or because the address is incorrect. Please contact your support team.
There are a few things that you should check (or change).
- First of all you should check if ‘external communication’ is allowed in your company portal
[lync administration – organisation – external communication]
Please note that if this was not enabled and you are enabling it now it can take up to 72 hours to be in effect.
- If the skype person you want to communicate with doesn’t have skype registered with a microsoft account (i.e. one that does not end in outlook.com, live.com, hotmail.com, or msn.com), you should add the person’s IM Address as follows:
So, for a person with the following email address: firstname.lastname@example.org you should enter it as john.doe(gmail.com)@msn.com.
Let the skype user login and send some chats.